Shipping Policy for VNatureShop
Effective Date: 12TH DEC 2024

At AASTHA RETAILERS PVT. LTD, we strive to provide fast and reliable delivery for all products purchased through the VNatureShop app. This Shipping Policy explains how we handle the shipment of your orders and the associated processes.

1. Order Processing
1.1 Order Confirmation
Once you place an order through the VNatureShop app, you will receive an order confirmation via email or app notification. Please review the details to ensure everything is correct.

1.2 Processing Time
Orders are typically processed within 1-3 business days from the date of purchase. Processing includes confirming payment, preparing the items for shipping, and packaging.

1.3 Delays in Processing
In rare cases, there may be delays in processing due to high order volume, stock availability, or other unforeseen circumstances. If there is a delay in processing your order, we will notify you via email or app notification with updated information.

2. Shipping Methods
We offer various shipping methods based on the destination and the products purchased. Available shipping methods and their costs will be displayed at checkout. We work with reliable third-party carriers to ensure your order reaches you safely.

2.1 Domestic Shipping (Within India)
Standard Shipping: Estimated delivery time is 5-7 business days from dispatch.
Express Shipping: Estimated delivery time is 2-3 business days from dispatch. (Additional charges may apply.)

2.2 International Shipping
At this time, we offer international shipping to select countries. The shipping time for international orders may vary depending on the destination. Delivery typically takes between 7-21 business days.

Customs & Duties: For international orders, customs duties, taxes, and fees may apply depending on the destination country. These fees are the responsibility of the customer.

3. Shipping Costs
Shipping costs depend on the shipping method, delivery address, and the weight of your order. The shipping charges will be calculated and displayed at checkout before you complete your order.

Free Shipping: We offer free shipping on certain orders or promotions. The eligibility for free shipping will be indicated at checkout.
Express Shipping Charges: If you choose express shipping, additional charges will apply. These will be shown during checkout.

4. Order Tracking
After your order is dispatched, you will receive an email or notification with a tracking number (if available). You can use this tracking number to track your order through the carrier’s website.

5. Delivery Issues
If your order does not arrive within the estimated delivery time, please contact us at [Insert Contact Email] for assistance. We will work with the carrier to resolve the issue.

5.1 Missing or Damaged Items
If any item is missing or damaged upon delivery, please contact our customer support team within 48 hours of receiving your order. We may require photos of the damaged items or packaging for investigation.

5.2 Incorrect Shipping Address
Please ensure that the shipping address provided is correct. We are not responsible for delays or issues caused by an incorrect address. If you notice an error in your shipping address after placing the order, please contact us immediately, and we will attempt to correct it if the order has not yet been shipped.

6. Returns and Exchanges
For information about returns and exchanges, please refer to our Return & Refund Policy.

7. Shipping Restrictions
We do not currently offer shipping to P.O. Boxes or certain restricted areas.
Some products may have shipping restrictions based on their size, weight, or nature (e.g., perishable goods).

8. Changes to the Shipping Policy
We may update this Shipping Policy from time to time. When we do, we will update the “Effective Date” at the top of this page. We encourage you to review this policy periodically for any changes.

9. Contact Us
If you have any questions or concerns about shipping, please reach out to our customer support team:

Email: info@vnatureshop.com
Phone: +91 9369873467
Website: www.vnatureshop.com